Legal & Data Protection
Privacy Policy
Murni takes the handling of personal information seriously. This policy describes what data we collect from people who reach out to us or use our residential search and tenancy services, why we hold it, and how long it remains with us. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Introduction & Scope
This Privacy Policy applies to all individuals who contact Murni through our website, by telephone, or through direct correspondence regarding our residential rental services in Klang and Bandar Bukit Tinggi, Selangor.
The data controller responsible for your personal information is Murni, operating from Persiaran Bukit Tinggi 2, Bandar Bukit Tinggi, 41200 Klang, Selangor. We are subject to the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs how we handle personal information.
By using our services or submitting an enquiry, you acknowledge this policy. You are always welcome to request a copy or ask questions by writing to [email protected].
2. Data We Collect
We collect only the data that is necessary to respond to your enquiry or to carry out the service you have engaged us for. This includes:
Information you provide directly
- — Full name and contact number
- — Email address
- — Current location or district of interest
- — Family composition and relocation requirements (for Family Relocation service)
- — Correspondence content when you write to us
Information collected automatically
- — Browser type and device information
- — Pages visited and time on site
- — Referring web address
- — Cookies (see Section 5)
Legal basis for processing
We process your data under the following grounds: (a) your consent when you submit an enquiry form; (b) legitimate interest in responding to communications; and (c) contractual necessity when a service agreement is in place.
Retention periods
Enquiry records are held for up to 12 months from the date of last contact. Tenancy coordination records are kept for 7 years in line with Malaysian business record-keeping requirements. Website analytics data is retained for up to 26 months.
3. How We Use Your Data
Your data is used only for the purpose for which it was collected. Specifically, we use it to:
- Respond to your initial enquiry and provide service information
- Carry out the residential search or tenancy coordination service you have requested
- Keep you informed of relevant developments during your engagement with us
- Improve our website and service based on usage patterns (analytics only)
- Meet legal and regulatory obligations under Malaysian law
We do not sell, lease, or trade your personal data with third parties for commercial purposes. Where we engage third-party service providers (such as analytics platforms or cloud storage), they operate under data processing agreements that prohibit independent use of your information.
We may send you occasional service-related communications by email. If at any point you prefer not to receive these, you may write to [email protected] and we will update your preferences promptly.
4. Data Protection Measures
We take proportionate steps to protect the personal data we hold. These include:
- TLS/SSL encryption for data transmitted through our website
- Access to personal records limited to staff directly involved in service delivery
- Regular review of data handling practices
- Secure disposal of records that are no longer required
In the event of a data breach that is likely to affect your rights, we will inform you and the relevant authority as required under the PDPA within a reasonable timeframe.
5. Cookies
Our website uses cookies to remember your preferences and to understand how visitors use the site. Cookies are small text files stored in your browser.
We use three categories of cookies:
- Essential cookies — required for the site to function correctly. These cannot be disabled.
- Analytics cookies — help us understand which pages are useful and how visitors move through the site. This data is aggregated and not linked to any individual.
- Preference cookies — store choices you have made, such as your cookie consent decision.
You can review and adjust your cookie preferences at any time on our Cookie Policy page.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to personal data we hold about you:
Right of access
Request a copy of the personal data we hold about you.
Right to correction
Ask us to correct any personal data that is inaccurate or incomplete.
Right to withdraw consent
Where processing is based on consent, you may withdraw it at any time.
Right to prevent processing
Object to the use of your data for direct marketing purposes.
Right to erasure
Request deletion of data that is no longer required for the original purpose, subject to applicable legal retention obligations.
Right to lodge a complaint
Contact the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have not been respected.
To exercise any of these rights, please write to [email protected]. We will respond within 21 days.
7. Third-Party Links
Our website may contain links to external resources, such as property portals or local district information. These external sites operate under their own privacy policies, and we are not responsible for how they handle personal data. We encourage you to review their policies before providing any information to those sites.
8. Children's Privacy
Our services are intended for adults aged 18 and above who are responsible for making residential decisions. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted personal data through our website, please contact us at [email protected] and we will remove the information promptly.
9. Policy Updates
We review this policy periodically and may update it to reflect changes to our services or legal requirements. When material changes are made, the "Last updated" date at the top of this page will be revised. Continued use of our services following any update constitutes acceptance of the revised policy. Significant changes will be communicated by email where we hold a valid address for you.
10. Contact Information
For any questions or requests relating to this policy or the data we hold, please contact: